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Put customer service at the heart of your company.
As the industry’s first context-aware help desk software, Zoho Desk helps businesses focus on the customer. https://www.zoho.com/desk/

An entire call center, right within your browser.
Zoho Desk brings you traditional customer service telephony that has been redesigned for the cloud.
https://www.zoho.com/desk/call-center-software.html

An email ticketing system that supports multiple channels.
More than a shared inbox, but just as simple: convert your emails to tickets.
https://www.zoho.com/desk/email-ticketing.html

Instant assistance via chat for instant happiness.
Respond to your customers the minute they reach out to you with Zoho Desk’s live chat widget, and convert chat conversations into tickets.
https://www.zoho.com/desk/live-chat-ticketing-software.html

Process automation and intelligent ticket assignment.
Zoho Desk is armed with intelligent automation and SLA rules to help you run your help desk system more efficiently.
https://www.zoho.com/desk/helpdesk-automation.html

Get work done on time with Keyboard Shortcuts, Snippets, and Templates.
Keyboard shortcuts increase your productivity while being easier on your hands. Snippet is a handy feature that helps you quickly add text you often include in ticket responses. Email templates will reduce the time taken to draft a response while increasing agents’ productivity.

https://help.zoho.com/portal/en/kb/desk/for-agents/articles/viewing-keyboard-shortcuts
https://help.zoho.com/portal/en/kb/desk/for-agents/articles/creating-and-using-snippets-in-ticket-replies
https://help.zoho.com/portal/en/kb/desk/for-agents/articles/using-ticket-and-email-templates-in-a-ticket

Multichannel Communication.
A multichannel ticketing system collects all your support tickets from different channels and organizes them in one tab. This helps agents reply to emails, chats, calls, and more, all from the same tab.
https://www.zoho.com/desk/multi-channel-ticketing-system.html

Automate your help desk.
Don’t just make workflows, make work flow through advanced process automation and Blueprints.
https://www.zoho.com/desk/blueprint.html

Focus on what’s most important.
Ticket management just got a lot easier with Zoho Desk. With Work Modes, Ticket Peek, Advanced Response Editor, and Collision Detection, you can simply log in, focus, and deliver.
https://www.zoho.com/desk/work-modes.html#features-3

Customer service, easier done than said.
Read through all the features and functionalities of Zoho Desk: https://www.zoho.com/desk/features.html

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