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Permit and restrict data sharing and feature access for Zoho CRM | Profiles and Roles

Use Roles to set up your organisation’s hierarchy in Zoho CRM and define the type of data sharing you want to follow. Use profiles to define permissions for a set of users. https://help.zoho.com/portal/kb/zoho-crm/users-and-control/role-management https://help.zoho.com/portal/kb/zoho-crm/users-and-control/profile-management For more such videos, check out the Mastering Zoho CRM Playlist: https://www.youtube.com/playlist?list=PLQj-MBAtOQmksOHdSttlGwo1L7IHFEka8