Radar, a supplementary app to Zoho Desk, provides an overview of important customer service stats. Using this compact app, support managers and agents can easily manage workload and track performance anywhere, anytime from the convenience of their mobile devices.

If you’re a support manager, you can easily keep an eye on metrics, such as Live Traffic, Average Handling Time, and Customer Happiness Ratings. This data can help you make better decisions related to your day-to-day customer support operations. In addition, Radar alerts you about deviations in benchmarks set for different metrics, thereby helping you identify bottlenecks even before they arise.

If you’re a support agent, you can access and respond to tickets, closely track your performance, and even get a quick glance at the number of tickets in your pipeline, before beginning your day at work.

Download Radar for Zoho Desk here. 👇

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